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About the Author
MARK SANBORN is an international bestselling author and noted authority on leadership, customer service, and turning the ordinary into the extraordinary. His book The Fred Factor has sold over one million copies.
SHEP HYKEN works with companies and organizations who want to build loyal relationships with their customers and employees. He is the author of the Wall Street Journal and USA Today bestseller The Cult of the Customer and the creator of The Customer Focus program.
ZIG ZIGLAR, world renowned speaker and author, has written twenty-three celebrated books on personal growth, leadership, sales, faith, family, and success. Nine titles have been on the bestseller lists.
Dr. Tony Alessandra, Lisa Ford, Pamela Jett, Sarita Maybin, Ruby Newell-Legner, Laura Stack
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